At 888bets Mozambique, we strive to provide a smooth and enjoyable betting experience. However, technical issues may occasionally occur. This guide explains common technical problems and how to resolve them.
Problem: Unable to log in or forgot your password.
Solution: Click on “Forgot Password” on the login page and follow the instructions to reset your password. Ensure you are using the correct mobile number or email associated with your account.
Problem: Deposits or withdrawals not processing.
Solution: Check that you are using a valid payment method and that your account details are correct. Some transactions may take a few minutes to process. If the problem persists, contact Customer Support.
Problem: Pages not loading, buttons not working, or app crashing.
Solution: Clear your browser cache, update your app to the latest version, or try a different device or browser. If issues continue, report the problem to our support team.
Problem: Unable to place a bet or bet rejected.
Solution: Check that the event is still available, odds have not changed, and your account has sufficient balance. If the problem continues, contact support with the event details.
Problem: Account temporarily restricted or suspended.
Solution: Contact Customer Support to understand the reason and the steps required to restore access.
If you encounter any technical issues that are not listed above, you can:
Contact Live Chat on the website for immediate assistance.
Include screenshots if possible to help our support team resolve the issue faster.
Keep your app or browser updated.
Use a stable internet connection.
Always log out after using a public device.